Innovative Hub Malaysia
Help is Just a
Ticket Away.
At Innovative Hub Malaysia, we take support to the next level! Our new ticketing system ensures our client’s concerns are addressed efficiently, helping them stay competitive and unlock new opportunities with seamless digital solutions.
Innovative Hub’s Support Options.
Our support options are built of reliability, efficiency, and customer-first service.
These core principles ensure that every interaction is seamless,
every solution is effective, and every client feels valued.
Domain/Hosting
Problem:
Handling problems from domain/hosting upgrades, renewal, issues, etc.
Timeline:
1-2 days working days.
(depending on the ticket)
Web Maintenance
Problem:
Email problems, page updates, forms, plugins/themes, loading issues, etc.
Timeline:
3-5 days working days.
(depending on the ticket)
SEO Issues
Problem:
SE Ranking reports, Google Analytics & GTM issues, ranking, crawl issues, etc.
Timeline:
3-5 days working days.
(depending on the ticket)
Google Ads Issues
Problem:
Ads approval, budget, targeting problems, verification issues, etc.
Timeline:
7-14 days working days.
(depending on the ticket)
Other Tasks
Problem:
Address non-category-specific issues from clients.
Timeline:
3-5 days working days.
(depending on the ticket)